After-sales service

What after-sales covers

• An order that arrived damaged, incomplete or wrong. A parcel damaged in transit, a missing part, or a reference different from the one ordered. Report it promptly, with photographs of the parcel and of the shipping label.
• A faulty turbocharger. Your statutory rights apply: the legal guarantee of conformity for two years from delivery, and the guarantee against hidden defects for two years from the discovery of the defect. The detail is in article 7 of our terms and conditions of sale, which govern.
• A doubt about fitment, or difficulty fitting the part. We re-check the references on the vehicle and on the part with you. Do this before fitting: once installed, a part can no longer be taken back under the right of withdrawal without a deduction for diminished value.
• The return of the old unit (deposit). Write to us before sending anything. We supply the instructions and arrange the return transport; a shipment sent without prior agreement does not automatically entitle you to have its cost reimbursed. Once received and checked, the deposit is refunded by bank transfer.
• Withdrawal. A consumer has fourteen days from delivery to withdraw, without giving a reason. That is a separate procedure from after-sales, described in article 6 of the terms, but you may declare it through this form.

What to have ready before you write

A request that is complete first time is dealt with in one pass. An incomplete one turns into a round trip.

• Your order reference, as it appears on the confirmation email and on the invoice.
• The reference of the turbocharger concerned: the one on the product page, and the one stamped or fixed on the part itself if you have it in front of you.
• The vehicle: make, model, engine, and the registration number if you have it.
• What happened, in a few sentences: fitting date, distance driven since, the symptom observed and in what circumstances.
• Sharp photographs: the part, its data plate, and the packaging if it is damaged. You can attach a file to the form.
• The fitting invoice or a diagnostic report if a workshop was involved. We ask for these only where they are needed for the assessment, and their absence does not remove your statutory rights.

What happens next

1. Your request is recorded. Sending the form shows a confirmation on this page and opens a case with our customer service team. We send no automatic acknowledgement; our reply does reach you by email, at the address you gave.
2. Assessment. We go back over the order, the references and your photographs. If something is missing, we ask for it in one go rather than piece by piece.
3. Proposal. Depending on what the assessment shows: repair or replacement under the legal guarantee of conformity, a price reduction or a refund where the law provides for one, or return instructions where a deposit or a withdrawal is involved.
4. Returning the part, if required. Do not send anything before you have our written instructions. Pack the part properly: a turbocharger damaged by inadequate packaging may be refused, with reasons given.

Requests are handled in the order they arrive, Monday to Friday. We deliberately do not publish a guaranteed response time until we can meet it on every request. If your situation is urgent — vehicle off the road, fitting under way — say so in your message and call us.